Technical Service

A global assistance network

TOTAL QUALITY SIMPLIFIES LIFE

Service & Support

Our customers can rely on total quality in terms of technology and efficiency, backed by a global assistance network for resolving any issues. 

We manage installations, service contracts as well as the supply of consumables and spare parts, while also professionally training our distributors.

Looking to enhance your skills through our service training courses?

Register here or join the JenaSurgical Webclub to explore our comprehensive schedule, featuring more information and convenient registration options for upcoming sessions.

Top-notch Servicing

Our international partners and service staff ensure the optimal performance of your High-End Laser Systems through regular, top-notch servicing. 

JenaSurgical’s service professionals strive for unparalleled professionalism, committed to swiftly identifying and implementing expert solutions for our customers, ensuring efficiency and saving them valuable time.

Expert Solutions

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Installations

To ensure the optimal performance of our product line, it is essential to have them installed by a thoroughly trained technician. Our employees have undergone extensive training over many years, guaranteeing an optimal level of service.

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Maintenance

Ensuring constantly high performance of our products necessitates regular maintenance. Our dedicated support team in Jena maintains consistent communication with our customers to efficiently coordinate and schedule maintenance tasks while guaranteeing the best possible results.

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Remote support

JenaSurgical provides a responsive national and international support team dedicated to addressing all customer and distributor concerns. Get in touch with the team via phone, email and our user-friendly service portal.

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Repairs

In the event of an issue with our high-tech products, our local partners swiftly provide solutions. Alternatively, JenaSurgical offers professional repairs in Jena to ensure seamless continuity.

ASK FOR HELP

Require assistance

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    SERVICES & RESOURCES

    Our distributor area

    For distributors seeking seamless support and technical assistance, our service portal is the ultimate solution. Tailored as an intuitive online platform, it streamlines the process of creating service tickets and provides access to an abundance of services. 

    At JenaSurgical, our dedicated service staff is committed to assisting you efficiently in your daily operations. We prioritize maintaining a transparent flow of information through direct engagement with our specialists. Our service strives for rapid response times, meticulous tracking and verifiable solutions.

    Ready to harness the power of our service portal?

    Reach out to our service department or complete the contact form to obtain your access credentials.

    Looking to enhance your skills through our service training courses?

    Join the JenaSurgical Webclub to explore our comprehensive schedule, featuring more information and convenient registration options for upcoming sessions.